Terms & Conditions

ESIM SERVICE TERMS & CONDITIONS

Last Updated: July 31, 2026

1. Introduction and Acceptance of Agreement

This document constitutes a binding legal agreement ("Agreement") between you ("Customer", "User", or "You") and DIGITRAVEL ("We", "Company", or "Service Provider").

By purchasing, downloading, or activating a DIGITRAVEL eSIM, you acknowledge that you have read, understood, and agreed to the entirety of this Agreement. If you do not agree with any or all parts of this Agreement, you are not permitted to use our services.

2. Definitions and Interpretation

For the avoidance of doubt, the following terms have the definitions below:

• Service: Any form of prepaid cellular data provision via eSIM technology facilitated by DIGITRAVEL.
• eSIM (Embedded SIM): A digital SIM profile that allows cellular network access without a physical card, downloaded wirelessly to a compatible device.
• Network Partner: Local telecommunications operators or third-party network infrastructure providers in the destination country where the eSIM is used.
• QR Code/Activation Code: A unique digital key provided by DIGITRAVEL to the Customer to download the eSIM profile.
• Compatible Device: Mobile devices (phones/tablets) that technically support eSIM technology and are not locked by any carrier (unlocked).

3. Purchase and Payment Terms

• Order: An order is considered valid once the Customer has completed the payment process and received an order confirmation via email.
• Payment Obligation: The Customer must pay the full price as indicated at checkout. All prices are inclusive of applicable taxes, unless stated otherwise.
• Verification: We reserve the right to reject or cancel orders if fraud, unauthorized payments, or other legal violations are indicated.

4. Delivery and Service Activation

• Digital Delivery: This service is a digital product. The eSIM QR code will be sent via the registered email immediately after payment verification. We are not responsible for typos in the email address provided by the Customer.
• Single-Use Nature: Each eSIM QR Code can generally only be scanned and installed one (1) time. Deleting the eSIM profile from the device settings after installation may cause the eSIM to become invalid and irrecoverable. DIGITRAVEL is not responsible for the accidental deletion of the eSIM profile by the Customer.
• Compatibility Responsibility:It is the Customer's sole responsibility to ensure their device is compatible with eSIM technology and unlocked before purchasing. The list of compatible devices we provide is for reference only and may change subject to the device manufacturer's policies.

5. Fair Usage Policy (FUP)

• Personal Use: The service is provided only for personal and fair use. Use for mass commercial activities, spamming, or activities that unreasonably burden the network is strictly prohibited.
• Throttling:For "Unlimited" data plans, Network Partners reserve the right to apply a Fair Usage Policy (FUP) where connection speeds may be reduced if the Customer's daily or monthly data usage exceeds the reasonable thresholds set by local operators. This is beyond DIGITRAVEL's control.

6. Disclaimer of Warranties and Limitation of Liability

PLEASE NOTE:

• "As-Is" Service: DIGITRAVEL acts as a service provider working with various global Network Partners. We do not own physical network infrastructure. Therefore, we do not guarantee that the service will always be available without interruption (100% uptime), maintain a constant speed, or cover all corners of a specific geographic area (especially remote areas, mountains, waters, or underground).
• External Factors:We are exempt from liability for service interruptions caused by local operator network maintenance, severe weather, geographic signal interference, or physical damage to the Customer's device.
• Limitation of Indemnity:Under no circumstances shall DIGITRAVEL's total financial liability to the Customer (if proven legally negligent) exceed the total price paid by the Customer for the respective eSIM package.

7. Refund Policy

Refunds can only be processed under the following strict conditions:

• Technical Failure: A refund may be granted if the eSIM is proven unable to connect to the network due to a technical error on the part of DIGITRAVEL or our Network Partners, after a technical investigation by our support team.
• Unused eSIM: A refund may be considered if the QR Code has never been scanned/installed.

Refund Exceptions: We REJECT refund requests caused by:

• The Customer's negligence in checking device compatibility (device does not support eSIM).
• The Customer's device being network locked by their home carrier.
• The Customer deleting the eSIM from their device settings while the plan is still active.
• The Customer selecting the wrong destination country package.
• Dissatisfaction with network speed in specific areas that inherently have weak signals from local operators.

8. Intellectual Property Rights

All "DIGITRAVEL" trademarks, logos, site designs, text, graphics, and software associated with this service are the exclusive property of us or our licensors. Use of this service does not grant the Customer any rights to such intellectual property.

9. Force Majeure

DIGITRAVEL is not liable for delays or failures in fulfilling obligations caused by events beyond our reasonable control, including but not limited to: natural disasters, war, riots, government policies, global telecommunications system failures, cyber-attacks, or severed international submarine cables.

10. Changes to Terms

We reserve the right to change, modify, add, or remove parts of these Terms and Conditions at any time without prior individual notice. Changes will be effective immediately upon publication on our site/app. Continued use of the service after such changes is considered your acceptance.

11. Governing Law and Dispute Resolution

• Jurisdiction: This Agreement is subject to and construed under the laws of the Republic of Indonesia.
• Resolution:Any disputes that arise will attempt to be resolved amicably through consensus. If an agreement is not reached within 30 (thirty) days, the parties agree to resolve the dispute through the District Court registry in DIGITRAVEL's legal domicile.

12. Customer Service

For warranty claims, technical assistance, or questions regarding this agreement, please contact us through official channels:

• Email: [email protected]
• Phone/WhatsApp: +628811891999

By making a payment, you acknowledge that you have the legal authority to agree to these Terms and Conditions.